Reported Problems: Every time the computer is shutdown it says that it is installing updates, but it never finishes and the computer won’t shutdown.

Successful Remote Connection: Yes

Findings: The problem was confirmed.

Resolution: Installed free malware scanning software. Scans revealed over 200 problems with malware on the computer. Cleaned the computer so that it was free of malware and viruses.  Rebooted several times to repeat scans.
Installed free cleaning tools.
Cleaned temporary files, scanned registry for problems.
Shutdown problem cleared after computer was clean.

Length of Call: 120 minutes (2 hours)

Cost of Service: $90.00 (no extra fees after 90 minutes)